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Benetas Broadband upgrade |
Customer Profile Benetas Background Founded in 1948 by the Anglican Diocese of Melbourne, Benetas is one of Victoria's foremost not-for-profit (NFP) aged care services providers with a long and proud history of caring for the elderly in our community. Benetas operates an integrated network of specialist residential care facilities, day and overnight respite centres, dementia specific and palliative care services and an extensive community care program that provides care and support to older people who wish to continue living in their own homes. Benetas services are available across metropolitan Melbourne, the Mornington Peninsula and regional Victoria. With plans to roll out a VoIP network across all sites and a clinical care package to manage all of the organisation’s client records, Benetas engaged Tier 1 service provider, Uecomm to deliver a solution to meet the required minimum network uptime of 99.9% plus. Solution Benetas required a highly resilient network solution, Internet and an infrastructure protected disaster recovery site that has the inherent scalability to roll out future planned applications requiring high network availability. Benetas’ previous network was ADSL and highly contended. Further, it was difficult and at times impossible to isolate where network issues were occurring within the network as the services were provided by third parties; ultimately impacting on the network’s uptime and business productivity. |
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Last Updated on Thursday, 18 September 2008 12:03 |
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Bob Jane T-Mart switches to IP Telephony with Nortel |
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Source: http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&locale=en-US&oid=100200731 15/05/2006 15:59:00 SYDNEY, Australia – Bob Jane T-Mart, one of Australia’s largest independent tyre and battery retailers, is migrating its national communication network to IP telephony using Nortel* [NYSE/TSX: NT] solutions. The overhaul will see more than 30 company-owned stores and sites upgraded with Nortel IP telephony and digital handsets, with similar packages offered to the company’s 120-plus franchise stores around the country. “Towards the end of last year we realised our existing phone system was becoming far too expensive and difficult to manage, so we started looking for a self-maintaining system with the aim of significantly cutting our call costs in the process,” said Edward Hore, IT manager, Bob Jane T-Mart. “Across the group we’re spending more than $2.4 million annually on communication costs. With the move to IP telephony we’re aiming to save about $800,000 per year, which doesn’t factor in the productivity savings from simplified, centralised management and reduced equipment leasing fees.” |
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Last Updated on Thursday, 18 September 2008 12:04 |
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Quality and jobs will prevail in offshoring blitz |
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Source: http://www.itworld.com/060307jobsprevail by Michael Crawford - Computerworld Today (Australia) Despite falling headcount in many large IT departments and moves by the biggest companies to move more tech functions offshore, there are still ways to stay employed and fend off the rising tide of outsourcing. While a report from the Association of Computing Machinery (ACM) advises IT pros to train in areas less likely to be automated and to develop high-level skills that will escape the hit of the full impact of globalization, Australian IT managers have a few recommendations of their own. They are relying on their expertise and quality of work to overcome claims by research firm Gartner that one in 10 IT departments will be lost in five years as a result of outsourcing. In its forecast, Gartner said IT departments will shrink as technology becomes more commoditized and functions are moved to other parts of the globe. Similarly the ACM said an increasing number of IT functions, from call center operations to fundamental research, will continue to move offshore. The report said 30 percent of the world's 1000 largest companies are moving jobs to developed countries. However, Australian IT managers said companies that are in the middle of, or currently contemplating outsourcing or offshoring IT work, will learn the hard way. They are quietly confident that when customers do deal with an outsourced provider, the parent company soon brings the service back in-house because of poor quality work. Edward Hore, IT manager for automotive specialists Bob Jane Group, said in the next three to five years companies will realize that offshoring is a bad idea and bring it all back in-house. |
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Last Updated on Thursday, 18 September 2008 12:05 |
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Tyre Giant Adopts a Secure Private Network |
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Source: http://www.uecomm.com.au/wavelength/2/ On a mission to improve security, Bob Jane's IT Manager, Edward Hore began looking for alternatives to doing business over the internet. He wanted a secure private network and with the help of Uecomm, Bob Jane now has a nationwide WAN, with Ethernet ports to 142 sites, which include franchises, state offices and warehouses and company stores. After talking to Telstra, Primus and Uecomm, Edward decided to go with Uecomm, who had the job completed in 40 days. "Telstra was very sales oriented (but) I need facts and figures. They wouldn't talk technical with me. They wouldn't tell me how things would work. They wouldn't tell me what I wanted to know, and they were using too many third party providers, which would cost me more. "Primus couldn't deliver a private WAN which was reasonably portable. They could tell me when it went down but would charge more to tell me why. "Uecomm could deliver what the network design that I wanted and showed me what they were doing and why." |
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Last Updated on Thursday, 18 September 2008 12:04 |
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